Terms and Conditions

1.1These Terms and Conditions apply to all bookings that a guest („You“) concludes via the platform my.floatly.app(„Floatly“).

1.2Floatly is operated by Floatly UG (haftungsbeschränkt), represented by its managing director Philipp Poppe (hereinafter „we“), Ulmenweg 44, 46397 Bocholt, Germany. Contact: info@6p-marketing.de.

1.3 Floatly is an intermediary platform. The contracting party for your booking is not Floatly, but the respective park operator whose sessions you book on Floatly. Floatly provides the technical booking and payment processing and charges a platform commission for this.

2.1The presentation of sessions on Floatly does not constitute a binding offer. By submitting your booking (clicking „Confirm & pay“) you make a binding offer to conclude a contract with the park operator.

2.2 The contract is formed as soon as the payment has been successfully confirmed by Stripe and we have sent you the booking confirmation by email.

2.3 By completing the booking you accept these Terms and Conditions. You can access this document on Floatly at any time at my.floatly.app/agb.

3.1 All displayed prices are final prices including statutory value added tax (where applicable). No payment fees are incurred by you.

3.2 Payments are processed via Stripe. Accepted are credit cards (Visa, Mastercard, American Express), SEPA direct debit, and other methods offered by Stripe, where available.

3.3Payment is made directly to the park operator’s Stripe account. Floatly automatically retains the platform commission.

4.1 You can cancel your booking free of charge via the confirmation page, provided that at least 24 hours remain until the start of your session. The refund is made to the payment method originally used, usually within 5–10 business days.

4.2 Within 24 hours before the start of the session, self-cancellation is no longer possible. In justified cases (e.g. weather, illness) you can contact the park operator directly – we are happy to facilitate the contact.

4.3 You can rebook your booking free of charge at any time to another available slot at the same park, as long as the original session has not yet started.

For bookings of leisure services with a specific date or period, there is no statutory right of withdrawal under § 312 g para. 2 no. 9 BGB (German Civil Code). This applies in particular to the water park sessions brokered here.

Our 24-hour cancellation right described in § 4 voluntarily goes beyond the statutory obligations.

6.1You undertake to complete the park operator’s safety briefing on the day of the event and to observe the park’s house rules.

6.2 Swimming safety is the responsibility of the guest or, in the case of minors, of the respective accompanying person. The park operator may set additional requirements (e.g. mandatory life jackets, minimum age) which are accepted upon booking.

7.1 We are liable without limitation for damages caused intentionally or by gross negligence, as well as for damages arising from injury to life, body or health.

7.2 Otherwise, Floatly as an intermediary platform is not liable for the provision of the sessions themselves – the respective park operator is responsible for this.

7.3 Liability for content uploaded by the respective park operator to present its sessions is excluded, to the extent permitted by law.

You can find which personal data we process, for which purpose and on which legal basis, in our Privacy Policy.

EU Commission platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

10.2 The place of jurisdiction for merchants, legal entities under public law and special funds under public law is Bocholt.

10.3 Should individual provisions of these Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.

As of: July 31, 2026